Privacy Policy

Welcome to Jet's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzas-jets.digital, place an order, or interact with us in any other way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services immediately.

This Privacy Policy applies to all information collected through our website (pizzas-jets.digital), as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). By using our Services, you acknowledge that you have read and understood this Privacy Policy in its entirety.

1. Who We Are

Jet's Pizza operates as a food service business in the United States. For the purposes of this Privacy Policy, "we," "us," and "our" refer to Jet's Pizza. Our contact details for all privacy-related matters are as follows:

For any questions, concerns, or requests regarding your privacy or this policy, you may contact us at any time using the details above. We take all privacy inquiries seriously and will respond promptly.

2. Information We Collect

We collect several types of information from and about users of our Services, including information you provide directly to us, information collected automatically when you use our Services, and information we receive from third parties. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Information You Provide to Us

When you register an account, place an order, subscribe to our newsletter, participate in promotions, or contact us for support, we may collect:

• Identification Data: Full name, username, or similar identifiers.
• Contact Data: Email address, mailing address, telephone number, and billing address.
• Payment Data: Credit card numbers, debit card numbers, billing information, and other financial data necessary to process your payment. Please note that payment data is processed through secure third-party payment processors and we do not store full card details on our servers.
• Order Information: Details about the food items, quantities, special instructions, delivery preferences, and order history associated with your transactions.
• Account Credentials: Login information including username and password (stored in encrypted form).
• Communications Data: Any information you provide when you contact us via email, phone, or web forms, including the content of your messages, feedback, and support requests.
• Promotional Data: Information provided when participating in contests, surveys, loyalty programs, or other marketing activities.

2.2 Information Collected Automatically

When you access or use our website, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This information includes:

• Usage Data: Pages viewed, time and date of your visit, time spent on each page, links clicked, and other actions taken on our website.
• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, language settings, and referring URLs.
• Location Data: General geographic location based on your IP address. With your explicit consent, we may collect more precise location data to offer delivery services relevant to your area.
• Cookie Data: Data stored in cookies, session identifiers, and similar technologies that help us recognize your browser and remember your preferences. For more detail, see Section 9 of this policy.
• Log Data: Server log files that record activity on our website, including access times, error logs, and security events.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account or interact with our social media pages, we may receive publicly available information from those platforms.
• Payment Processors: Confirmation data and transaction status from our payment partners.
• Analytics Providers: Aggregated and anonymized usage insights from analytics platforms such as Google Analytics.
• Delivery Partners: Order fulfillment and delivery status information from third-party delivery services we may partner with.
• Advertising Networks: Information about your interests, demographics, or interactions with ads for the purpose of serving you relevant advertisements.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. We process your personal information only where we have a lawful basis to do so under applicable United States law. Our primary purposes include:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup.
• To create and manage your user account.
• To send you order confirmations, receipts, and transactional communications.
• To process payments and prevent fraudulent transactions.
• To respond to your inquiries, complaints, and customer support requests.
• To provide you with updates regarding your order status or changes to our menu and services.

3.2 Analytics and Service Improvement

• To understand how users interact with our website and Services in order to improve usability and performance.
• To analyze ordering trends and customer preferences to improve our menu offerings and pricing.
• To conduct internal research, data analysis, and testing to develop new features and services.
• To monitor the security and integrity of our platform and detect or prevent fraud, abuse, or unauthorized access.

3.3 Marketing and Promotions

• To send you promotional emails, special offers, coupons, and newsletters, subject to your communication preferences and applicable law.
• To personalize your experience on our website, including showing you relevant menu recommendations.
• To administer loyalty programs, contests, sweepstakes, and promotional activities.
• To display targeted advertisements on our website and on third-party platforms based on your interests and behavior.

3.4 Legal and Compliance

• To comply with applicable federal, state, and local laws and regulations.
• To enforce our Terms of Service and other agreements.
• To respond to legal process, lawful requests by public authorities, and government requests.
• To protect the rights, property, and safety of Jet's Pizza, our customers, and the public.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted partners and under specific circumstances as described below. We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.

4.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to perform these tasks and are contractually obligated not to disclose or use it for any other purpose. Service providers include:

• Payment processors (e.g., Stripe, Square, or similar platforms) for secure payment handling.
• Delivery and logistics partners for order fulfillment and last-mile delivery.
• Cloud hosting and data storage providers.
• Email and communication service providers for transactional and marketing messages.
• Analytics providers such as Google Analytics for website performance analysis.
• Customer support tools and CRM platforms for managing customer interactions.
• Advertising networks for serving relevant advertisements to our users.

4.2 Business Transfers

In the event that Jet's Pizza is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract. We will notify you of any such change through a prominent notice on our website or directly via email.

4.3 Legal Requirements

We may disclose your personal information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements. This includes sharing information to:

• Comply with a legal obligation, court order, or government request.
• Protect and defend the rights or property of Jet's Pizza.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.
• Protect against legal liability.

4.4 Aggregated or De-Identified Data

We may share aggregated or de-identified information about our users with third parties for research, marketing, analytics, and other purposes, provided that such information cannot reasonably be used to identify any individual person.

5. Data Security

Jet's Pizza takes the security of your personal information seriously and implements a variety of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. Payment card data is encrypted using industry-standard protocols compliant with Payment Card Industry Data Security Standards (PCI DSS).
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All employees with access to personal data are trained on data protection practices and confidentiality obligations.
• Password Security: User account passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Data Minimization: We collect only the personal information necessary for the purposes outlined in this Privacy Policy.
• Incident Response: We have procedures in place to detect, respond to, and notify affected individuals and relevant authorities in the event of a data breach, in accordance with applicable law.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights and providing you with the tools to exercise them.

6.1 California Residents – CCPA/CPRA Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights include:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of information collected, the purposes for which it is used, and the third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties. As stated above, we do not sell personal information; however, you may opt out of sharing for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service as a result of exercising your rights.

To exercise your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will verify your identity before responding to your request.

6.2 General User Rights (All U.S. Residents)

Regardless of your state of residence, we extend the following rights to all users of our Services:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information from our systems, subject to legal and contractual obligations that require us to retain certain data.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to Opt Out of Marketing: You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, updating your account preferences, or contacting us directly.

To exercise any of the above rights, please contact us at [email protected]. We will respond to your request within 45 days of receipt. In complex cases, we may extend this period by an additional 45 days, in which case we will notify you of the extension and the reason for it.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements, to resolve disputes, and to enforce our agreements. The specific retention periods we apply include:

When personal information is no longer necessary for the purposes outlined in this Privacy Policy, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate and protect the data from any further processing until deletion is feasible.

8. Children's Privacy

Jet's Pizza does not knowingly collect, solicit, or process personal information from individuals under the age of 18. Our website, online ordering platform, and related Services are not directed to children. If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We comply with the Children's Online Privacy Protection Act (COPPA) and take our obligations under this law seriously.

Parents and guardians are encouraged to monitor their children's online activity and to instruct them never to provide personal information through any website without parental permission.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. A cookie is a small text file that is placed on your device when you visit a website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website, enabling core features such as security, session management, and accessibility. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users receive error messages. We use this data to improve our website. These cookies do not collect personally identifiable information.
• Functionality Cookies: These cookies allow our website to remember your preferences (such as your preferred location or saved cart items) and provide enhanced, personalized features.
• Marketing and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They also limit the number of times you see an advertisement and help us measure the effectiveness of advertising campaigns.

9.2 Managing Cookies

You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that if you disable cookies, some parts of our website may not function properly, and your user experience may be degraded.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org. For more detailed information about the cookies we use and their specific retention periods, please refer to our full Cookie Policy available on our website.

10. International Data Transfers

Jet's Pizza is based in the United States and our servers are located within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The United States may not have the same data protection laws as your country of residence. By using our Services and submitting your personal information, you acknowledge and consent to the transfer of your data to the United States as described in this Privacy Policy.

Where we transfer personal data internationally, we take appropriate steps to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law, including by relying on recognized lawful transfer mechanisms.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Our inclusion of such links does not imply any endorsement of the third-party websites or their content.

Third-party services we may integrate with include, but are not limited to, Google Maps (for delivery address confirmation), social media platforms (for social sharing features), and payment gateways. Each of these third parties has its own privacy policy governing the data they collect and process independently.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is currently no uniform standard for recognizing and implementing DNT signals. At this time, our website does not respond to DNT browser signals. However, you may opt out of certain tracking activities through the cookie management tools described in Section 9 of this policy, or by using the opt-out mechanisms provided by our third-party analytics and advertising partners.

13. FTC Act Compliance and Consumer Protection

Jet's Pizza operates in full compliance with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce, including misrepresentations about privacy practices. We are committed to transparency and honesty in all communications about how we collect, use, and share personal information.

We adhere to the FTC's guidelines regarding:

• Providing clear and conspicuous notice of our data collection and use practices.
• Offering meaningful choices to consumers regarding the collection and use of their personal data.
• Maintaining reasonable security measures to protect consumer data.
• Ensuring data accuracy and integrity.
• Establishing accountability mechanisms for our privacy practices.

14. How to File a Complaint

If you have a concern about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve the issue directly. To file a privacy complaint with Jet's Pizza, please contact us at:

• Email: [email protected]
• Website: pizzas-jets.digital

We will acknowledge receipt of your complaint within 5 business days and aim to provide a full response within 30 calendar days.

14.1 Regulatory Complaints – United States

If you are not satisfied with our response or believe we are processing your personal information in a manner that is unlawful, you have the right to lodge a complaint with the relevant regulatory authority. In the United States, you may contact:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason. We will notify you of any material changes by updating the "Last Updated" date at the top of this Privacy Policy. In the case of significant changes, we may also send you a notification via email or through a prominent notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of the revised policy.

16. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, your personal information, or our privacy practices, please do not hesitate to contact our privacy team using any of the methods below. We are dedicated to addressing your concerns and are available to assist you.